Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Because we deal in Custom work several types of goods are exempt from being returned. Apparel items that have been used/washed any item not in its original condition, is damaged or missing parts for reasons not due to error. However, if there is a material defect or a printing defect we will offer a discount or to reprint problem shirts. We are unable to offer a return for custom printed merchandise.

There are certain situations where only partial refunds are granted: (if applicable)

What to do if this happens:

  • Please use the contact form.
  • Reference your order/invoice number.
  • Tell us what is wrong.
  • If possible, take a photo of the issue (we may request this later).
    • We will respond within 7 business days.
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    Additional non-returnable items: Gift cards, Downloading software products

    To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within up to 30 days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thoroughthreads.com.